Telephone service | Unicom and Chess prove that small is best

 

 

 

 

 

 

 

 

 

 

Twice within the passed few days we have been made aware of the sharp practices of Unicom and Chess Telecom.

Unicom trebling the cost of one bill and Chess with their usual underhand sales tactics. . .

Unicom is now on their 3rd investigation by OFCOM for their underhand sales procedures in selling telephone products to consumers and businesses. The most blatant of which is their 3 year fixed term contract, which under EU law is prohibited, the maximum time that an individual or a small business, 10 staff or less, can sign up to a telephone service contract is 24 months. As well as this being the maximum length of contract for telephone service, these contract cannot automatically roll over, as in they cannot renew the contract for a further 24 months without getting your consent.

Chess on the other hand, just be careful when speaking to them on the phone, and make sure that who calls them on behalf of your company knows to beware of what is being said by the Chess staff member, for example, if your staff member is asked, “are you authorised by your company ” please be aware that this is them about to change your contractual terms and conditions, as well as length of contract.

It’s worth remembering that your local telephone service provider is probably best when looking for a trust worthy partner, they are local to you, they will, in all probability, be more than happy to come in and speak to you, they are less likely to tie you up on long term contracts.

We here at Just Voice and Data will, where possible, ensure that we only ever offer 30 day rolling contracts for telephone service, that means that if you’re not happy with our service, you can leave at any time as long as you give us 30 days notice, no long tie ins.

To find out more contact us here

Unicom under investigation

Unicom Investigation

 

 

 

 

 

The communications regulator Ofcom has launched an investigation into the sales practices of the telecoms company Unicom.

The group sells mobile, landline and broadband contracts to small businesses, but customers say the real costs were much higher than promised.

Radio 4’s You & Yours was told some businesses were charged twice the original sales offer.

Unicom said it was working to resolve the complaints of unhappy customers.

Continue reading the main story
“We’re a small company and to pay that would ruin us…””

Jennifer Ferguson
Small Business Owner

Ofcom has said the investigation is in its early stages, but will examine whether there are grounds for believing the company has failed to comply with rules for fixed-line suppliers.

 

The rest of this article can be read here

Fed up of rip off phone companies, call us for details on our 30 day contract

BT Line Rental

More than 10 million BT customers have been dealt a blow with the cost of basic monthly line rental rising from £15.45 to £15.99.

The phone giant has been steadily raising its charges for the past five years, making customers fork out almost £5 more for the same service. Basic line rental cost just £11.50 in 2008. This an increase of 39pc in six years.

The Full article can be read here telegraph.co.uk

 

To Save money on your Line rental contact us

 

OK, so we paid a bill late, but did BT have to do this?

See on Scoop.itSecurity

Just between us, they told everybody…

JVD‘s insight:

Not like BT to make a mess of things or over react is it?

See on www.theregister.co.uk

VOIP, Why you shouldn’t listen to the IT expert when choosing your Telephone System

VOIP, what the experts don’t tell you!

Sometimes old is better

I have written several articles before on VOIP and the vulnerabilities that it poses to us, yet we still have the IT Experts out there pushing it. The latest wheeze is free calls from Gamma, yep free call, not just for you but for everyone who chooses to hack into your network. The only challenge is that YOU are left to foot the bill.

I recently came across an article by Dave Paresh in the Los Angeles Times, read it in full HERE.

By the end of this article if you still think VOIP is going to be a great investment for your business . . . hell mend you, you deserve everything that may come your way!

From the article:

” Wall Street firms, schools, media giants, insurance companies and customer service call centers have also temporarily lost phone service because of the attacks, according to telecommunications industry officials. Many of the victims want to remain anonymous out of fear of being attacked again or opening themselves up to lawsuits from customers.

The Marquette incident is noteworthy because when the business owner involved the Marquette County Sheriff’s Department, the scammer bombarded one of the county’s two 911 lines for 3 1/2 hours.

“The few people I’ve talked to about it have said that you just have to take it and that there’s no way to stop this,” Sheriff’s Capt. Chris Kuhl said.”

No way to stop this . . .  Just have to take it . . .

Interesting comments by the Captain . . . There is one way . . . Don’t go VOIP!

That’s not to say traditional services cannot be hacked, they can, but it’s a heck of a lot harder than leaving the back door open, which VOIP does!

The main thrust of the article, a hospitals A&E department losing their phone service for 3 days, just think if you had an emergency with your child, mother, wife, husband and they passed away because of it, how would that make you feel?

Because of some IT bod saying, hey I can save you a few pennies you end up losing a loved one, doesn’t bare thinking about does it?

No Disrespect to IT experts, but maybe they should stay away from VOICE, it’s not their forty afterall. Think about it, would you get a plumber to rewire your electrics? No, neither would I, so why get an IT expert to sell you VOICE communications when it’s not their area of expertise.

Cisco do not give voice priority in their routers, and we all know Cisco make up the vast majority of the hardware backbone to the internet, it’s hardly likely to be very secure then, is it?

 

OECD: Don’t bank on wireless for comms futures • The Register

See on Scoop.itTelco

JVD‘s insight:

An interesting insight into the future of Telecommunications throughout Europe and other major countries.

See on www.theregister.co.uk

Pay Monthly | SIM Only | Virgin Mobile from Virgin Media

See on Scoop.itTelco

We’ve got great SIM only deals for you at Virgin Mobile. Get lower tariffs, exclusive deals and free mobile phone offers when you buy in a bundle.

JVD‘s insight:

Is there a better deal anywhere in the UK just now

See on store.virginmedia.com

BT earmarks super-speedy 300Mbit/s broadband for 50 exchanges • The Register

See on Scoop.itTelco

BT is planning to offer a 300Mbit/s Fibre-to-the-Premises (FTTP) broadband service to 50 exchanges by the end of this year.

The national telco has not said which exchange areas will get the FTTP service, which will cost subscribers £50 a month.

JVD‘s insight:

That’s a lot of bang for your buck, so to speak.

I wonder how Virgin will react, currently their fastest service is 100MB, interesting times ahead.

See on www.theregister.co.uk

Crimelords: Stolen credit cards… keep ’em. It’s all about banking logins now • The Register

See on Scoop.itSecurity

JVD‘s insight:

Who says crime doesn’t pay

See on www.theregister.co.uk

German telecommunications company owner admits role in hacking scheme

See on Scoop.itTelco

The scheme, authorities said, involved theft of cell phone service or theft through a process known as “hacking,” in which hackers invaded telephone systems of businesses and placed calls to those systems in an attempt to identify phone extensions…

JVD‘s insight:

Wow, this just highlights to me the important question that all buyers of telecoms should be asking, can you trust the company selling to you and what measures are they offering to protect you should a fraud occur?

 

1st thing I would say is get recommendations from other clients of the Telecoms company, even better if you know them.

 

secondly, whilst no telecom company can totally protect you from fraud, is the solution they are offering secure? Do they offer any additional security for fraud prevention?

 

There is no point in waiting till the horse has bolted before securing the door is there?

 

As someone who has witnessed hacking first hand, let me tell you it is not a nice or welcome experience. With the increase in VOIP as a communications medium, now more than ever, we need to secure our networks. Even traditional, which is easily hacked in to aswell, we need to take precautions, yet we don’t and more worringly, we are never offered.

See on www.nj.com