PCI compliance isn’t an option; it’s mandatory for all merchants taking card payment information over the telephone or via their website, this to ensure their customers’ card details are not compromised in any way.
With the advent of ‘chip and PIN’ , more fraud is switching to telephone-based transactions. If your contact centre, business is not PCI compliant, the cost of that fraud is just one of your concerns. Please also
note that this applies to all who take payment over the telephone NOT JUST CONTACT CENTRES!
Breaches can occur on a number of levels:
Agent fraud – an agent retains a copy of a customer’s card details after they process the payment
Call recordings – a phone conversation can be accessed at a later date divulging sensitive card information
Homeworkers – remote workers may operate in a less secure environment where data can be easily compromised
The impact of any breach can hit both your brand reputation and your bottom line.
Merchants can and have been penalised, with fines of up to £200,000 PER breach plus additional charges per account reissued, and have their services suspended. Moreover, the damage to brand reputation and adverse PR will have a long term impact on customer confidence long after the fraud has ended.
It has already seen some small business owners losing their business with the fines and costs incurred.
However, many contact centres and other business remain non-PCI compliant for one very simple reason: traditional PCI compliance solutions are prohibitively expensive and time-consuming to implement. Until now that is!
Our cloud-based technology ensures comprehensive PCI compliance when processing credit card transactions over the telephone.
The technology is simply integrated into your existing infrastructure to deliver seamless and secure payment facilities, with minimum interaction of staff
For more information contact us now.
